Cancellation Policy.
Transparency and clarity for your bookings and refunds.
These Policies are an integral part of our Terms and Conditions. Once a confirmation code is issued, these policies take immediate effect. Our goal is to be fair to your investment and our operators' time.
Official channels for cancellations:
Standard Transfers (1 to 6 Passengers)
| Notice Required (Prior to service) | Refund | Penalty |
|---|---|---|
| More than 48 hours | 100% | 0% |
| Between 24 and 48 hours | 50% | 50% |
| Less than 24 hours | 0% | 100% |
| No Show | 0% | 100% |
Group Transfers (7 to 15 Passengers or Full Vans)
| Notice Required (Prior to service) | Refund | Penalty |
|---|---|---|
| More than 15 days | 100% | 0% |
| Between 7 and 14 days | 50% | 50% |
| Less than 7 days | 0% | 100% |
Canceled or Delayed Flights
If your airline cancels or delays your flight, we will reschedule your service without penalty (subject to availability and upon presentation of airline documentation).
Weather and Force Majeure
Official government-issued hurricane alerts allow for a 100% refund. However, normal rain, heavy traffic, or cloudy days do not qualify for a refund.
Late Arrivals and Wait Times
At the airport, we offer a 60-minute grace period after landing. At hotels/villas, we offer a 15-minute grace period. If this time is exceeded without communication, the vehicle will leave and it will be considered a No Show (no refund).
Refund Process
Approved refunds are processed within 5 to 10 business days. Please note: Credit card processing fees (approx. 4% to 5% by Stripe/PayPal) are strictly non-refundable under any circumstances, as the processor does not return them.
Peak Season Note: From December 15th to January 5th and Easter Week, cancellations with less than 7 days notice are entirely non-refundable.