Privacy Policy.

To provide our transportation and tour services, we collect the following personal data: full name, email address, phone number (WhatsApp), arrival and departure flight details, accommodation location, and special travel requests. We do not collect sensitive personal data. Credit/debit card information is processed directly by secure payment gateways (Stripe/PayPal) and is never stored on our servers.

Your personal data will be used exclusively for the following primary purposes: processing and confirming your transportation or tour reservations, coordinating arrival and departure logistics (flight tracking), issuing billing receipts, and contacting you for service notifications. As a secondary purpose, we may send quality surveys or exclusive promotions, from which you can opt out at any time.

Ballard Tour Services does not sell, rent, or share your personal information with third parties outside our operation. Your data may only be shared with our assigned drivers and trusted tour providers strictly to fulfill the contracted service, or when required by a competent authority in accordance with Mexican law.

In accordance with the Mexican Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), you have the right to Access, Rectify, Cancel, or Oppose (ARCO Rights) the processing of your personal data. To exercise these rights, you must send a formal written request to our privacy team.

Our website uses cookies that are strictly necessary for the proper functioning of the booking system, language selection, and basic traffic analysis to improve user experience. By continuing to browse our website, you consent to the use of these technologies.

We reserve the right to update this Privacy Policy at any time. Modifications will be available on this page. If you have any questions about the protection of your information or wish to revoke your consent, please contact us at: reservationballard@gmail.com.